2025:
"Metro" Management and the Leadership of Litsa Douris.
After hearing the voices of shareholders regarding the character of our property manager Litsa Douris how she is treating shareholders and how poorly she has been managing our property, it was reinforced again at the Meet and Greet meeting.
The question was asked if she was even fit to do the job. Having my own experiences with her, I conducted an Evaluation of the Metro Management and the Property Management going back when Metro was first hired. I looked at her resume, policies and monitored the property on 34th avenue and 114th street.
As a resident of Unit 4, I documented here what I observe through photographs, videos, and official records to provide shareholders with a clear understanding of how our property is being managed under Litsa Douris and the decisions are being made on our behalf.
- 34th Avenue (Between 114th Street and 112th Street)
- 114th Street (Between 34th Avenue and Northern Boulevard)
Picking Metro Management:
Metro Management Background Information - Better Business Bureau listing.... SHOCKING!
Litsa Douris’s LinkedIn Resume and Background Information
Before joining Dorie Miller Housing in April 2020, Ms. Litsa Douris’s professional experience was limited to assistant property management roles only.
Ms. Douris confirmed the details of her LinkedIn profile during a meeting in her office. However, when presented with a printout of her resume during that meeting, she refused to return the document and claimed that sharing it with her was an invasion of her privacy. Are you paying attention to her response shareholders?
Where Are We Headed in 2025 Under Litsa Douris’s Leadership and Management?
Is She Setting the Stage for Another Crisis - The Warning Signs are Alarming
Is She Setting the Stage for Another Crisis - The Warning Signs are Alarming
Despite experiencing a foreclosure crisis in 2019 before Metro came on board, the same patterns of decision-making under Douris’s leadership reminds me a lot of how Webb & Brooker was operating.
Despite experiencing a foreclosure crisis in 2019 before Metro came on board, the same patterns of decision-making under Douris’s leadership reminds me a lot of how Webb & Brooker was operating.
This writing on the bench at Unit 6 is sending a clear message and kinda says it all..jpg)
Dirty benches are in front of Unit 3, 4 and Unit 6 for days. The benches finally got cleaned, but NOT by our staff, by the rain. We getting better results from the rain.
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Looking at the Evidence - A Wake-Up Call for Shareholders
Before we dive into the detailed property management, shareholders must understand that standing on the sidelines and blindly trusting our leadership is no longer an option.
Let’s be clear—the responsibility no longer rests solely on trusting management, legal counsel, or the Board, especially when our entire leadership has not been held accountability for anything, while counsel and management is standing on the sidelines.
One clear example of what happens when shareholders remain passive is the foreclosure proceedings— inaction has consequences and a crisis that could have been avoided with greater shareholder involvement and oversight.
With annual maintenance increases, and additional yearly assessments and our right to vote is taken away, the burden on shareholders will only continue to grow if leadership remains unchecked.
My dear shareholders, sitting on the couch doing nothing is not an option anymore.
Let's GO
Property Mismanagement: The Water Sprinkler System
One of the most visible examples of mismanagement is the handling of our water sprinkler system, which cost the cooperative $30,000 to install and an additional $1,300 annually for maintenance. Under the oversight of Property Manager Litsa Douris, the system has been poorly managed—and that is an understatement.
One of the most visible examples of mismanagement is the handling of our water sprinkler system, which cost the cooperative $30,000 to install and an additional $1,300 annually for maintenance. Under the oversight of Property Manager Litsa Douris, the system has been poorly managed—and that is an understatement.
The Justification for the Sprinkler System
The following explanation was taken from the Questions and Answers sheet distributed by Metro Management, based on shareholder questions submitted through the Unit Chairs on September 22, 2020:
The following explanation was taken from the Questions and Answers sheet distributed by Metro Management, based on shareholder questions submitted through the Unit Chairs on September 22, 2020:
Water Sprinklers: A Costly and Mismanaged System
Beyond the excessive costs of installation and maintenance, the mismanagement of the water sprinkler system has led to wasteful and inefficient operations, causing damage and inconvenience rather than serving its intended purpose.
- Instead of watering the grass, sprinklers are watering parked cars, sidewalks, building entrances, building facades and even the security booth—soaking everything except the lawns that actually need irrigation.
- Pedestrians walking by have been unexpectedly springled, highlighting the poor calibration and lack of oversight in managing the system.
- Excess water collects in puddles on sidewalks and pathways, creating slippery hazards and accelerating wear and tear on the property, leading to re-seeding costs and unnecessary water expenses.
- Despite these obvious failures, Metro Management under Litsa Douris’s leadership has taken no corrective action to fix or optimize the system and the board failed to even notice it.
The videos below provide clear evidence of the misuse and waste caused by this system, reinforcing the pattern of negligence in property management, which you all pay for.
car wash, 114 street car wash, 34 avenue
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Façade Damage from Air Conditioners and Sprinklers
The lack of proactive management has resulted in visible damage to our building façades. Leaking air conditioners and misaligned sprinkler systems have caused staining, erosion, and long-term structural wear—issues that could have been prevented with proper proactive oversight. Update, after the facade repairs, the leaking air conditioners have not been adjusted yet. Lets see if anybody pays attention when this summer the air conditioners continue to damage the facade.
Why Was This Preventable Damage Allowed to Happen?
- Routine inspections could have identified leaking air conditioners and poorly calibrated sprinklers before they caused damage.
- Simple preventative measures, such as adjusting sprinkler settings and addressing A/C runoff, would have significantly reduced long-term repair costs.
- Failure to address these basic maintenance tasks raises serious concerns about Metro Management’s ability to properly care for the property.
A Basic Responsibility, Ignored
How difficult can it be to walk the property, identify these issues, and take corrective action before they escalate into expensive and unnecessary repairs?
Once again, Metro Management’s negligence is costing shareholders, while avoidable property damage continues unchecked.
Another Unaddressed Issue
The recent installation of an air conditioning unit at Dorie Miller Memorial Hall has already begun causing damage to the building’s façade during construction due to uncontrolled water runoff.
- Why wasn’t this issue anticipated and addressed before installation?
- How is it that a newly installed unit is already contributing to property damage under Metro Management’s watch?
- With a Board member and a Unit Chair living in Unit 4, one would expect greater awareness and accountability in overseeing property conditions.
Additionally, there has been no explanation provided to shareholders regarding the name change from Roy Curtis Hall to Dorie Miller Memorial Hall. Or did I miss it?? please update me, thank you.
- Was this decision discussed, voted on, or communicated to the community?
- When and how was the reasoning behind the name change shared with shareholders?
Lack of transparency in decision-making, combined with poor oversight in maintenance and installation, continues to be a recurring pattern at Dorie Miller Housing.
Sewage Problems at Unit 4: Years of Neglect and Ongoing Issues
The persistent sewage issues in Unit 4 have remained unresolved for years, despite multiple reports to Metro Management and staff. Instead of taking permanent corrective action, management continues to rely on temporary fixes, allowing the problem to escalate and create unsanitary temporary fix expenses and living conditions for residents, and you all pay for it in overtime and weekend rates.
A Recurring Problem, Ignored
- Chronic Clogging Issues: The sewage pipe running from our property to the city system has repeatedly failed, yet Metro Management sees no need to replace it.
- Recurring Backups: This is now the third time sewage water has backed up into the Unit 4 laundry room under Metro Management’s oversight, that I know off.
- Clear Warning Signs communicated to staff and property manager: Each time this happens, the water in my toilet shoots water bubbles in the air leaving water all over the floor, emagine if somebody happens to actually sit on the toilet when this occurs - its funny to read about it but disgusting should it actually happen, yet no permanent solution has been implemented after I reported to management to replace the sewage pipe with a larger one as it was suggested to me by the city workers when they evaluated the sewage problem.
Mismanagement of Sewage Overflow
During one of the most recent incident, sewage water was pumped directly onto the grass outside my window, leaving behind an unbearable smell. When I confronted the workers, they acknowledged the issue, moved the discharge hose, and apologized. However, this is not an isolated event—this is a recurring failure of Metro Management to properly maintain essential infrastructure.
Ongoing Health and Safety Risks
- Sewage backups pose serious health risks, including exposure to bacteria, mold, and air contamination.
- Management's refusal to implement long-term fixes means shareholders are left dealing with the consequences of their neglect.
- Costly after-hours repairs and emergency clean-ups continue to drain resources, despite the fact that a permanent fix would save money in the long run.
Evidence of Neglect
The pictures below provide clear evidence of the sewage mismanagement, property damage, and hazardous conditions created by Metro Management’s failure to act.
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Incident with Individual Passed Out on Bench and in Unit 4:
An individual was observed passed out on a bench for approximately 30 minutes with no security, staff, Unit Chairs, or board members in sight.
Under Metro Management, the current approach appears to be leaving fallen tree branches on the lawn, expecting the landscapers to pick them up whenever they show up. However, I experienced that up to 11 days, some of these branches are still scattered across the lawn, remaining untouched.
If this is part of our "beautification program," it raises serious questions about the efficiency and standards of our property maintenance. This lack of timely care is disappointing and impacts the overall appearance and upkeep of our community space, and how is this improving our property value that remains far below market value.
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Its ironic, our property manager announced the reason why we should install water sprinklers because there is a chance somebody will fall over the hoses, but than management creates worse falling traps, see below.
For months, extension cords have been left in place, creating serious trip hazards during the 2023 holiday season. Ironically, management previously argued that water sprinklers were necessary to eliminate trip hazards caused by water hoses. Yet, looking at how the extension cords are poorly "secured" with duct tape, it’s clear these cords pose their own safety risks.
If the situation weren’t so concerning, the contradiction would be almost laughable. We need consistent, effective safety measures. It’s time for management to address these trip hazards with genuine, lasting solutions.
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Improper Lighting: A Persistent Safety Concern
The ongoing issue with non-functional lighting around the property continues to create potential safety risks for residents.
A Personal Experience with Poor Lighting: As an example, on my way to attend the 2023 "Meet and Greet the Candidates" event at Roy Curtis Hall, I recorded a video capturing the complete lack of lighting along the path. At that time, several board members, including the president and vice president, were already at the Hall. Was this yet another “dumbfounded and blindsided” moment? (D.u.B.)
Improper Lighting: A Recurring Safety Oversight
This poor lighting condition occurs regularly, raising serious concerns about the oversight and responsiveness of our property management. Given that we have invested hundreds of thousands of dollars in a security camera system, shouldn’t this system be identifying and addressing such obvious safety issues?
Furthermore, have we learned nothing from the recent gunpoint robbery incident at Unit 4? Following that incident, shareholders were neither informed properly nor provided with safety instructions via flyer or “One Call.” The lack of communication and transparency on such a serious matter is troubling, leaving residents uninformed and vulnerable. It’s time for management to break this pattern and commit to genuine transparency and proactive safety measures. When I asked management her reply was, every shareholder knows about it because it was addressed at the Open Board meeting.
for days... weeks... months
There’s a noticeable issue with the lights being left on during daylight hours, raising concerns about unnecessary costs and energy assessments. Are the security cameras we’ve paid for actually working? Are they even online yet? It’s unclear what they’re being used for if not for critical cost-saving measures like this. Is anyone actively monitoring these cameras?
It seems like peeking on shareholders and placing cameras directly across entrance doors like this camera clearly shows, has taken priority over addressing more serious issues, such as using cameras to catch the thieves robbing our mail and packages.
We’re certainly not getting the return we expected for this investment.
The delay in addressing even the most straightforward repairs highlights the ongoing inefficiency and lack of attention to detail and execution. This pattern reflects a broader issue in the management of our property.
Landscapers are using high-powered leaf blowers, blowing leaves and dirt directly toward the buildings, with debris visibly to me reaching as high as four stories at Units 3 and 4. This practice results in dust being spread not only all over the buildings but also inside apartments, onto the sidewalk, the street, and parked cars. Despite reporting this issue twice to our property manager, no changes were made. Eventually, I gave up, realizing that this and other complaints seem to be a lost cause, wasting my time and as a result leaving the issue unresolved naturally.
Landscapers are using high-powered leaf blowers, blowing leaves and dirt directly toward the buildings, with debris visibly to me reaching as high as four stories at Units 3 and 4. This practice results in dust being spread not only all over the buildings but also inside apartments, onto the sidewalk, the street, and parked cars. Despite reporting this issue twice to our property manager, no changes were made. Eventually, I gave up, realizing that this and other complaints seem to be a lost cause, wasting my time and as a result leaving the issue unresolved naturally.
Garbage Storage Concerns
The front yard on 34th Avenue has unfortunately become a convenient place for staff to store garbage, including discarded Christmas trees that were left sitting for weeks. What’s even more concerning is that this is happening right in front of our property manager’s parked car, overlooking the growing pile of trash.
Given that we’ve invested hundreds of thousands of dollars in security cameras, the lack of results is hard to believe. What are these cameras truly being used for if they’re not helping to maintain the cleanliness and safety of our property and catch the thieves stealing our mail and packages? Peek on the shareholders?
On my walk to pick up the fob keys at the office, I couldn’t help but notice what shareholders see in the mornings as they head to work. It’s disheartening to be met with such neglect in our environment.
Additionally, I requested an extra fob key for my mother-in-law. The property manager made a note of it and assured me she would ask the board. However, despite waiting, I never received any follow-up or response. This leaves me wondering: what exactly are we paying her for? Should shareholders really have to chase the property manager to follow up on every request? It’s another example of the ongoing inefficiency we are forced to deal with. As always, it seems we get what we pay for—minimal effort and accountability while our maintenance is increasing every year.
For months—not days or weeks, but months—the flag has been hanging by a single attachment, visibly worn and neglected. It’s more than just a flag; it’s a symbol of our community’s pride, and seeing it in such a state speaks volumes about the lack of attention to basic upkeep.
Dorie Miller Museum Items: A Reminder of Untapped Heritage
These items belong in the Dorie Miller Museum, where they can be preserved and appreciated as part of our shared history. The photos below were taken in 2019, and, incredibly, the items remain in the same place to this day.
I hope shareholders find this report educational and gave you an inside how our day to day property is managed under Metro Management. If you like what you see, than by all means keep voting for the same people, if you want change I offer you an alternative.
Background: How Metro Management Got the Job
In 2020, following the 2019 foreclosure crisis, newly elected Team Legacy board members and existing board members—identified by their own counsel as responsible for the foreclosure—decided to hire Metro Management.
Online research reveals that Metro Management has a troubling track record, including numerous complaints, poor reviews, and a concerning record with the Better Business Bureau. Was Metro hired to bring transparency, stability, and improvement, or to maintain the unchecked control we’ve seen under previous presidents?
Ongoing By-law Violations
Since moving to Dorie Miller in 2018, I have witnessed repeated by-law violations by the Board. Under Metro Management’s oversight since 2020, these violations have not only persisted but worsened. Accountability and transparency are severely lacking, leaving shareholders in the dark about critical decisions affecting our homes.
Metro Management's Role in the 2022, 2023, and 2024 Elections
Over the past three years, the Board has held only one annual meeting with an election, a direct violation of our by-laws (Article 4, Section 2). This failure raises serious concerns, not only about the Board’s governance and accountability but also about the role of Property Manager Litsa Douris, who is responsible for overseeing compliance.
2023: The Board advertised an "annual meeting" over the July 4th weekend, which, as explained by counsel during that meeting, was merely an informational session. Was this a misleading advertisement? Did the Board truly expect significant shareholder turnout on a holiday weekend? During that meeting, the Board’s counsel promised an official annual meeting in the fall of 2023, yet no meeting was held, and shareholders received no updates, notifications, or One Call alerts from the Board, legal counsel, or the Property Manager.
2024: The annual meeting was postponed in the fall following the passing of the president (RIP), despite our by-laws clearly stating that the meeting must be held on the last Monday in March.
These repeated failures in governance have taken away shareholders' right to vote, further reinforcing concerns about an unchecked Board and a complicit management team.
Administrative Failures by Litsa Douris
As Property Manager, Litsa Douris is responsible for ensuring compliance with governance standards and facilitating effective communication between the Board and shareholders. However, under her oversight:
- By-law violations, such as the failure to hold annual meetings, have persisted without intervention.
- Shareholders were not kept informed about annual meeting postponements or the decisions leading to them.
- Despite her role as a key liaison, she failed to advocate for transparency or ensure shareholders received timely updates regarding elections.
Failure to Uphold Governance Standards
Litsa Douris’s inaction and lack of advocacy for shareholder rights have allowed the Board to operate unchecked, further eroding trust and accountability. By failing to address these violations or provide meaningful communication, she has neglected her responsibility to support good governance and protect shareholder interests.
A Silenced Community: Even before the foreclosure crisis, shareholders faced harassment for speaking up, creating a culture of fear that discourages them from voicing concerns.
- Loss of Voting Rights: In three years, only one election was held, and one-third of the Board was handpicked by as few as five members, stripping shareholders of their right to vote.
- Blocked Communication: The Board and management interfere with shareholder meetings, and when concerns are raised, they are ignored or dismissed.
With meetings manipulated and shareholder rights suppressed, this blog serves as the only platform to expose the truth and demand accountability from the Board and Metro Management.
Conclusion
Shareholders deserve management that prioritizes transparency, accountability, and compliance with by-laws. The ongoing violations and administrative failures under Litsa Douris’s leadership raise serious concerns about the integrity of property management at Dorie Miller Housing.
Without shareholder involvement and demand for accountability, these patterns will continue, further jeopardizing the stability, financial health, and governance of our cooperative.
Why This Was Not an Invasion of Privacy
Ms. Douris’s claim is unfounded for several key reasons:
Publicly Available Information
- LinkedIn is a public professional networking platform where users voluntarily share their work history and credentials for public viewing.
- If Ms. Douris listed this information on LinkedIn, it was already accessible to employers, colleagues, and others in her industry.
- Presenting a printout of publicly available information is not a violation of privacy.
Verifying Professional Experience is Standard Practice
- As property manager, she is responsible for shareholder concerns, financial oversight, and property governance.
- It is reasonable and necessary to verify her background, as shareholders have a right to know the qualifications of the person managing their property.
- Any professional in a leadership position should be able to answer questions about their experience without avoiding accountability.
Lack of Transparency and Accountability
- Instead of clarifying any discrepancies, Ms. Douris deflected the inquiry, raising concerns about her willingness to be transparent.
- A competent and confident leader would see such questions as an opportunity to build trust, not a threat.
- Her reaction suggests an attempt to avoid scrutiny rather than a genuine privacy concern.
Conclusion
By taking on the role of Property Manager for Dorie Miller Housing, Ms. Douris assumed a position of accountability to shareholders. Reasonable questions about her experience and qualifications should not be met with resistance.
Her refusal to discuss her background, coupled with inconsistencies in her resume, raises serious concerns about her professionalism, transparency, and ability to manage the property effectively.
Key warning signs include:
Lack of Shareholder Representation
- In the past three years, the Board has held only one election, a clear violation of Article 4, Section 2 of our by-laws.
- One-third of current Board members were not elected by shareholders but rather appointed by a small group of five individuals—undermining the democratic process.
Suppression of Shareholder Involvement
- Interference with organizing efforts: Management and the Board have actively discouraged shareholder meetings, blocking access to meeting spaces and launching One Call campaigns and flyers to suppress participation.
- Lack of transparency: Shareholders are repeatedly left uninformed about crucial decisions affecting property management, governance, and finances.
Neglect of Essential Property Issues
- While Metro Management highlights cosmetic improvements such as façade repairs, major shareholder concerns—including sewage blockages, laundry room floodings, water pressure issues, and maintenance delays—continue to be ignored.
- The misallocation of resources raises questions about financial oversight and prioritization, as funds appear to be spent on legal and compliance matters that protect the Board rather than improving shareholders' living conditions.
Key warning signs include:
Lack of Shareholder Representation
- In the past three years, the Board has held only one election, a clear violation of Article 4, Section 2 of our by-laws.
- One-third of current Board members were not elected by shareholders but rather appointed by a small group of five individuals—undermining the democratic process.
Suppression of Shareholder Involvement
- Interference with organizing efforts: Management and the Board have actively discouraged shareholder meetings, blocking access to meeting spaces and launching One Call campaigns and flyers to suppress participation.
- Lack of transparency: Shareholders are repeatedly left uninformed about crucial decisions affecting property management, governance, and finances.
Neglect of Essential Property Issues
- While Metro Management highlights cosmetic improvements such as façade repairs, major shareholder concerns—including sewage blockages, laundry room floodings, water pressure issues, and maintenance delays—continue to be ignored.
- The misallocation of resources raises questions about financial oversight and prioritization, as funds appear to be spent on legal and compliance matters that protect the Board rather than improving shareholders' living conditions.
What Lies Ahead? The Prognosis for 2025 and Beyond
Without immediate intervention and active shareholder engagement, the cooperative is at risk of experiencing another financial and governance crisis similar to 2019, or worse. If these patterns continue unchecked:
- Shareholders will remain powerless in decisions about leadership, finances, and property management.
- Property values could even more decline due to ongoing neglect and a reputation for mismanagement and public exposure.
- A second financial crisis may emerge, driven by poor financial planning, deferred maintenance, and lack of accountability in how the $17 million mortgage is being spent.
- A leadership crisis could intensify, as shareholder apathy allows the Board and Metro Management to continue operating without oversight and consequences.
Without immediate intervention and active shareholder engagement, the cooperative is at risk of experiencing another financial and governance crisis similar to 2019, or worse. If these patterns continue unchecked:
- Shareholders will remain powerless in decisions about leadership, finances, and property management.
- Property values could even more decline due to ongoing neglect and a reputation for mismanagement and public exposure.
- A second financial crisis may emerge, driven by poor financial planning, deferred maintenance, and lack of accountability in how the $17 million mortgage is being spent.
- A leadership crisis could intensify, as shareholder apathy allows the Board and Metro Management to continue operating without oversight and consequences.
The Call to Action
Dorie Miller Housing cannot afford to repeat the mistakes of the past. If shareholders remain passive, we risk allowing a small, unchecked leadership group to make decisions that negatively impact our community for years to come.
To prevent another crisis, shareholders must:
✔ Demand transparency in governance and financial decisions.
✔ Insist on adherence to by-laws, including regularly scheduled elections.
✔ Reject interference with organizing efforts and reclaim the right to participate in decision-making.
✔ Hold leadership accountable for neglecting maintenance and prioritizing their own interests over those of the shareholders.
Dorie Miller Housing cannot afford to repeat the mistakes of the past. If shareholders remain passive, we risk allowing a small, unchecked leadership group to make decisions that negatively impact our community for years to come.
To prevent another crisis, shareholders must:
✔ Demand transparency in governance and financial decisions.
✔ Insist on adherence to by-laws, including regularly scheduled elections.
✔ Reject interference with organizing efforts and reclaim the right to participate in decision-making.
✔ Hold leadership accountable for neglecting maintenance and prioritizing their own interests over those of the shareholders.
Final Thoughts
The current trajectory of Dorie Miller Housing is unsustainable under the leadership of Litsa Douris and the Board. Without immediate accountability and action, our community faces another preventable crisis. The question is no longer if another crisis will happen—it’s when.
Shareholders must recognize that standing on the sidelines is no longer an option. Only by taking collective action can we ensure a future where our cooperative thrives, rather than falls further into mismanagement and decline.
The current trajectory of Dorie Miller Housing is unsustainable under the leadership of Litsa Douris and the Board. Without immediate accountability and action, our community faces another preventable crisis. The question is no longer if another crisis will happen—it’s when.
Shareholders must recognize that standing on the sidelines is no longer an option. Only by taking collective action can we ensure a future where our cooperative thrives, rather than falls further into mismanagement and decline.
The Reality of Living at Dorie Miller: Operational Failures Under Metro Management
While administrative failures by Litsa Douris and the Board have led to a lack of accountability, the day-to-day reality of property management under Metro Management is equally alarming. These operational failures highlight a pattern of neglect, mismanagement, and inefficiency that directly affects the safety, quality of life, and property value for shareholders.
1. Critical Infrastructure Failures
1.1 Water Sprinkler Mismanagement
- Cost: $30,000 installation + $1,300 annual maintenance.
- Issues: Sprinklers water parked cars, sidewalks, entrances, buildings and the security booth while lawns remain neglected and brown.
- Waste: Excess water creates puddles, leading to re-seeding costs and unnecessary water expenses.
1.2 Sewage Problems at Unit 4
- Persistent Clogging: Sewage backups in the laundry room again and again, with warning signs like air bubbles shooting up in toilets and water backing up in kitchen sinks.
- Recent Incident: Sewage water was pumped onto the grass directly under a resident’s window.
- Health Risk: No long-term fix has been implemented, despite repeated complaints from shareholders.
1.3 Façade Damage from Water Leaks
- Cause: Water leaking from air conditioners and poorly maintained sprinklers is damaging building façades.
- Neglect: No preventative measures have been taken to address these issues.
2. Security and Safety Concerns
2.1 Lack of Security Response
- Incident: An individual was found passed out on a bench, later urinated near a resident’s window, then entered Unit 4 and passed out again in the entrance.
- Delay: It took 30 minutes before security or staff responded.
- Safety Risk: Security failures contribute to incidents like a gunpoint robbery at Unit 4.
2.2 Improper Lighting
- Recurring Issue: No functional lighting along pathways, courtyards, and key entryways.
- Example: No lights were on while residents walked to the 2023 “Meet and Greet the Candidates” event at Roy Curtis Hall, even with several board members in attendance.
2.3 Trip Hazards and Contradictory Safety Standards
- Neglect: Extension cords were poorly secured with duct tape during the holidays, creating tripping hazards.
- Contradiction: Metro Management justified water sprinkler installations by citing trip hazards from hoses, yet these dangerous extension cords were left unsecured.
2.4 Dead Tree and Falling Branches at Unit 4
- Danger: Large and small branches frequently fall, left scattered on the lawn for days.
- Aesthetic Impact: The unsightly mess of fallen branches makes the property appear abandoned and neglected.
3. Maintenance Issues
3.1 Filthy Unit 4 Lobby Window Screen
- Neglect: A window screen fell from the second floor and was left on the ground for three days before being removed.
3.2 Garbage Storage Concerns
- Location: Garbage—including discarded Christmas trees—was stored in the front yard for weeks, visible to all shareholders and visitors.
3.3 Blowing Leaves and Dust
- Impact: High-powered leaf blowers spread dust inside apartments, across sidewalks, and onto parked cars.
- Lawn Damage: Excessive use of heavy machinery damages grass.
3.4 Neglected Courtyard Appearance
- Seasonal Neglect: Flowers were left unattended for months after blooming, diminishing curb appeal.
3.5 Snow Removal Neglect
- Service Issues: Benches and key walking areas were not timely cleared of snow, posing risks to elderly residents and others.
4. Mismanagement of Community Spaces
4.1 Broken Bench Repairs at Unit 4 and Unit 6
- Delays: Repairs have remained unfinished for over six months.
4.2 Flag Neglect
- Symbolic Impact: The American flag hung by a single attachment for months before a volunteer—not property management—replaced it.
5. Inefficiency and Neglect in Routine Maintenance
5.1 Exposed Wires at Unit 4
- Duration: Exposed wires have been visible for years, with no action taken.
5.2 Elevator Door Painting and Floor Plates
- Neglect:
- Unit 4 basement elevator door remains unpainted.
- Unit 4 basement entrance door also remains unpainted.
- Handwritten floor labels were left in place for months before proper numbering was restored.
- Unit 4 ground floor elevator door shows already the poor paint job.
- Unit 4 basement elevator door remains unpainted.
- Unit 4 basement entrance door also remains unpainted.
- Handwritten floor labels were left in place for months before proper numbering was restored.
- Unit 4 ground floor elevator door shows already the poor paint job.
5.3 Lights Left On During Daylight Hours
- Cost Impact: Outdoor and hallway lights are frequently left on unnecessarily, driving up utility costs and assessment.
Conclusion
These operational failures highlight the direct impact of Metro Management’s mismanagement and neglect. Shareholders are not only dealing with administrative failures at the governance level, but they are also seeing the consequences of day-to-day property mismanagement under Litsa Douris’s leadership.
Without accountability and proactive leadership, these issues will continue to escalate, further decreasing property value, safety, and shareholder trust.
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